Privacy Notice

E. Jakobson & Co Ltd, trading as Abroadlly, is a company registered in the Republic of Cyprus (HE479342) at 82 Amathuntos, Vashiotis Samson House, Office 102, 4532 Limassol. It decides how your personal data is used. Contact: concierge@abroadlly.com.

Your name and contact details; passport or other identification, and the results of identity and background checks, which may be carried out for us by a specialist provider; your requests, bookings and travel history; your preferences, including dietary or health needs you tell us about so that we can arrange things properly; your messages and calls with us (we tell you when a call is recorded); payment records; and basic technical information when you use the portal, such as your device and sign-in times. Card details go directly to our payment processor and are not held by us.

When you give us details of family members, guests or assistants, you confirm that you may do so. We use their details only to arrange what you ask for.

Mostly from you. Also from the person who introduced you, from anyone you authorise to act for you, and from public sources when we carry out identity checks.

To carry out our agreement with you: arranging what you ask for and taking payment. To meet our legal obligations: identity checks and the records the law requires. For our legitimate interests: keeping records, preventing fraud, and improving our service, including by suggesting things we think you would want. With your consent: health or dietary information, which you may withdraw at any time.

Without the identification and details a booking requires, we cannot make it. We do not sell your data and we never use your name or details in publicity.

Our systems read requests and messages automatically in order to sort them, draft replies and prepare quotes. A person on our team is responsible for every arrangement made for you.

Suppliers, with only what they need to fulfil your booking; the people you authorise to act for you; the providers of our systems for payments, messaging, email, data storage and the artificial-intelligence tools that help us read and draft, under contracts that bind them to confidentiality; our professional advisers; and authorities where the law requires.

Members of our team and some of these providers work outside the European Union, including in the United States, the United Arab Emirates and Israel. Where the European Commission has not recognised a country as protecting data adequately, we rely on its standard contractual clauses or another safeguard the law allows. You may ask us for details.

We protect your data with technical and organisational measures suited to its sensitivity, and limit access to the members of our team who need it. Please send identification and payment details only through the portal or directly to your desk.

For as long as you are a client, and afterwards for as long as the law requires or we may need it to answer a claim. Identification and payment records are kept for the period anti-money-laundering and tax law require. When we no longer need your data we delete it or make it anonymous.

You may ask to see the data we hold on you, to have it corrected or deleted, to have it sent to you, or to object to or restrict how we use it, and you may withdraw a consent you have given. You may ask us not to send suggestions. Write to concierge@abroadlly.com; we may ask you to confirm your identity first, and we answer within one month. You may also complain to the data-protection authority of your country or to the Commissioner for Personal Data Protection in Cyprus.

The portal keeps on your device only what is needed to keep you signed in and to remember your settings. We place no advertising or tracking tools in it.

Membership is for adults. A member may include their children under eighteen in a membership. We hold a child’s details only because the member gave them to us or allowed the child to use the membership.

This part adds to the notice above for clients who live in the United States. Depending on your state, you may have the rights set out here.

• What we collect. In the terms used by US state laws: identifiers (name, contact details, passport or other identification); financial information (payment records); commercial information (requests, bookings and preferences); internet activity in the portal; approximate location; audio and message records of your contact with us; and sensitive information (identification numbers, and health or dietary needs you tell us about).
• Sale and sharing. We do not sell your personal information, and we do not share it for advertising.
• Sensitive information. We use it only to arrange what you ask for and to carry out checks, not to draw conclusions about you.
• Your rights. To know what we hold and to receive a copy; to have it corrected or deleted; and not to be treated differently for using these rights. Because we do not sell or share your information, there is nothing to opt out of.
• How to use them. Write to concierge@abroadlly.com. We confirm your identity before acting. Someone you authorise in writing may ask on your behalf.
• Appeals. If we decline a request, you may ask us to look at it again, and you may contact the attorney general of your state.

We will tell you of any significant change to this notice.